How to Add AI Customer Support to Your Business with r3Converse
Turn your r3Converse widget into a 24/7 customer support bot with its own knowledge base, support tickets, and customer identification. Works inside your private customer area.
Why add AI customer support?
Customer support is one of the biggest bottlenecks for growing businesses. Repeating answers to the same questions, tracking issues across email threads, and making customers wait for a human response all drain time and resources.
An AI support bot can answer common questions instantly, suggest relevant help articles, and create tracked tickets when a human is needed — all while your team focuses on the issues that truly require their attention.
What is the r3Converse Support Module?
The Support Module is an optional add-on for r3Converse. It turns the same widget you already use for sales into a support bot for your existing customers.
You install it inside your private customer area — where users are already logged in — and force it into support mode with mode: 'support' in the init snippet. When a customer starts a chat, the bot answers from your dedicated support knowledge base and can open a support ticket with reference SPT-YYYYMM-####.
How customer identification works
Because the widget lives in your customer area, you can identify the logged-in user with r3Converse.identify({ externalId, name, email }). The bot then knows exactly who it is helping and can link any ticket to that customer.
This makes support conversations personal and traceable, without asking customers to repeat their account details.
Setting up your support knowledge base
The Support Module comes with its own knowledge base, separate from your sales knowledge base. You can add articles manually or import a Markdown file with headings (# Category and ## Article title) to create categories and articles in bulk.
Keep the content focused on common support questions: how to use a feature, troubleshooting steps, billing questions, and account management.
Pricing and activation
The Support Module add-on costs $15/month or $120/year (33% off). It works on top of any r3Converse plan, including Starter, Growth, Pro, and Enterprise.
Activate it from Billing → Add-ons in your dashboard, then install the support snippet in your customer area. You keep sales mode on your public website and support mode inside your customer area — the same widget, two different jobs.
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